Owning the franchise is the first step, but there’s a lot more to know about how to start a house cleaning business that has a good chance of success. Your employees are going to be the backbone of your entire operation, and making sure that they’re well-trained and function as an effective unit is key to ensuring the success of your new franchise. It’s up to the franchisor to set an example, and to provide a training program for their employees. Here’s how to make sure that your program is a successful one.
Hire for Attitude, Train for Skill
In a franchising business, your customer’s experience is key. The way they interact with your employees is going to make the difference between them buying your services, or going to one of your competitors. The philosophy here is simple: one of these things can be taught, the other can’t. A positive attitude and a willingness to learn goes a long way toward success, so look for people who are willing to give it their all. An employee with a good attitude who deals with customers well can be taught the technical skills that they need. An employee who knows the technical skills can’t necessarily learn the attitude necessary to do a good job. Your training program will be immensely more effective if your employees are ready and willing to learn.
Empowering Your Employees for Success
Creating an effective, reliable team takes more than just handing out training materials. You can bring your employees to new heights by empowering them during the training. Your employees can take on a very important role in training others, which will help to reinforce their own knowledge of the subject matter. Teaching their peers helps employees have faith in their own abilities, creates more sources of knowledge within your organization. It also offers a change of pace for employees and trainees, keeping the process from feeling mundane, which will also keep engagement up.
Make Sure You Don’t Stop Training Your Employees
Training isn’t something that you do once, and never return to. For the best franchises, training is an ongoing process. It helps you stay competitive over the long run, and to stay current on the trends and best practices within your industry. An ongoing training program helps you adapt to market shifts and serve your customers better. It also helps your employees stay on top of their skills, and prevents mistakes. Outline some specific requirements for ongoing training. Think about implementing periodic testing periods or re-certification on the core competencies of your business so that you can maintain standards over the lifetime of your franchise.
Make Your Home Based Franchise a Successful One
The more your employees succeed, the more your franchise will succeed. To that end, you should enable your employees with as much training as they need to allow them to be successful. If you want more information on buying and running a franchise, contact Maid Simple at 800-722-6243.